Care that’s always within reach

Alternative ways for members to access non-emergency care.

Illnesses and accidents rarely happen when it's convenient, which is why Sharp Health Plan offers multiple ways for our members to access the care they need, when they need it. Here are a few alternative ways your member clientsemployees can access non-emergency care:

Care without an appointment

Night and weekend care

  • Same-day, next-day and after-hours appointments
    Select doctors may offer same-day and next-day appointments as well as weekend and evening visits. Members should contact their primary care physician (or PCP) for more information.
  • After-hours nurse advice
    If it’s after hours or the weekend and a member needs medical advice, they can call Sharp Nurse Connection® to talk about their illness or injury with a registered nurse. Members can call 1-800-359-2002 from 5 pm – 8 am, Monday to Friday and 24 hours on weekends.

    During the COVID-19 outbreak, there may be times when our after-hours nurse advice line directs you to your primary care physician's office for any medical questions or concerns. This is to ensure the quickest and best care possible when they’re experiencing high call volumes.

Follow-up care

  • Video and phone visits
    Members can save themselves a trip to the doctor’s office for a medical concern or follow-up appointment by having a video or phone visit. We offer telehealth options for select medical groups for members with certain medical conditions, and for certain follow-up appointments. Members should contact their PCP to learn more.

At-home care

  • House calls
    Sharp Community Medical Group now offers members comprehensive care from the comfort of their own home. Doctor house calls are available for the same copay as a primary care visit, 365 days a year, including weekends and holidays, from 8 am to 8 pm.

Care when traveling

  • Emergency travel services
    When traveling 100 miles or more away from home or in another country, our emergency travel services partner connects members to doctors, hospitals, pharmacies and other health care services. We also offer prescription assistance, referrals for interpretation and legal services, pre-trip information, as well as assistance with lost luggage, documents and personal belongings.