Language assistance program

Get the translation and interpreter services you need.


We understand that health care can be complex – and even harder to understand if English is your second language. That’s why we provide free interpreter and translation services for all members. 

 

If you need help understanding medical information or getting care, please call Customer Care at 1-858-499-8300 or toll-free at 1-800-359-2002. We have representatives who speak English and Spanish, and access to interpreter services in more than 100 other languages. You may also be able to get materials written in your preferred language.


If you need help understanding your doctor during an appointment, please contact Customer Care at least three days before the appointment. If an interpreter is not available for face-to-face services, over-the-phone translation can be provided. Unfortunately, some languages may not be available, even with advanced notice.


Call us at 1-858-499-8300, and let us know your preferred language. We’re glad to help.


Members with visual impairments or hearing loss may simply dial 711, or use the California Relay Service’s toll-free telephone numbers to contact us:


1-800-735-2922       Voice
1-800-735-2929       TTY
1-800-855-3000       Voz en español y TTY (teléfono de texto)