Manage your plan

From changing your coverage to requesting reimbursement, here’s the information you need to manage your plan with ease.

Renew, change, or cancel your coverage

Do you need to make a change to your coverage or cancel your plan? Wondering what to do if you want to renew your plan? Get the facts here.

LEARN MORE ➜

Add or remove someone on your plan

When a life event occurs that requires you to update the dependents on your plan, there’s a few things you should know. Find out when changes can be made and which forms are required.

WHAT YOU NEED TO KNOW ➜

Get a new member ID or temporary card

Getting a new member ID card is simple. Sign in to your Sharp Connect account, request a replacement, and a new card will be mailed within seven to ten days. In the meantime, you can view and print a temporary ID card.

LOG IN TO MY ACCOUNT

Did you already start the application process for a new plan? You can pick up right where you left off.

Your explanation of benefits (EOB)

Need an explanation on your explanation of benefits? Here's a guide to help you better understand key points and terminology.

TAKE ME TO EOB GUIDE ➜

How to pay your premium bill

We aspire to making your health care experience stress-free, so here is some helpful information for paying the monthly bill.

TAKE ME TO BILL PAY OPTIONS ➜

Your bill, simplified

Have questions about how to read your premium statement? Check out this quick guide to help explain key points on your monthly bill.

SHOW ME MORE ➜

Understanding grace periods

Here's what you need to know if your premium payment is late.

GET THE FACTS ➜

Get reimbursed

Some out-of-pocket medical or prescription expenses might qualify for a reimbursement. See if your expense qualifies or submit a reimbursement request.

LEARN ABOUT REIMBURSEMENTS ➜

Point-of-service plans

Members with POS plans can choose the providers and level of coverage that work best for them. If they choose an out-of-network provider, their out-of-pocket costs will be higher. Members don’t need a referral from their primary care physician, but some services require pre-certification.

POINT-OF-SERVICE INFO ➜
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Get the most out of your coverage

The Member Resource Guide includes useful information that makes it easier to use your health plan.

DOWNLOAD THE 2018 GUIDE

Manage your costs

Find tips on how to save. Take advantage of certain discounts that can help you take control of your costs and your health.

MANAGE MY COSTS ➜

Get familiar with medical terms

Medical and insurance jargon can get in the way of learning about your treatment and benefits. If you’d like to get familiar with a few healthcare terms, visit our glossary of commonly-used medical terms and phrases.

VISIT GLOSSARY ➜