Your primary care physician

Your primary care physician or PCP is the doctor who is most familiar with your health history and who coordinates your health care. Your PCP will provide the appropriate services or referrals to other plan providers. Within your network we have several plan medical groups (PMGs) from which you can choose your PCP. You have access to hospitals, specialty care and urgent care centers from the providers affiliated with your PMG.

4 things to know about your PCP

Your PCP is your partner in health. Here are a few things to keep in mind.

Make sure to tell your PCP about your complete health history, as well as any current treatments, medical conditions or other doctors who are treating you.
If you have never been seen by your PCP, you should make an appointment for an initial visit. If you have a more urgent medical problem, don’t wait until this appointment. Speak with your PCP or another healthcare professional in the office and they will direct you appropriately.
You can contact your PCP’s office 24 hours a day. If your PCP is not available or if it is after regular office hours, a message will be taken and you will receive a return call within 30 minutes.
If you are unable to reach your PCP, please call Customer Care at 1.800.359.2002. Evenings and weekends, you can select the option to speak with a nurse through Sharp Nurse Connection^® for immediate medical advice.

Choose a PCP in 3 easy steps

Click

Finding a new PCP is only a click away. Go to Find a doctor for a listing of doctors in your plan medical group.

Search

You can search by plan medical group, specialty, plan network, language preference, gender, location or last name. PCPs usually specialize in family practice, internal medicine, general practice or pediatrics.

Choose

Once you select a PCP, log in to Sharp Connect, email or call Customer Care at 1.800.359.2002 to make the change. In most cases, the change will be effective the first day of the following month.

5 things to bring to your first appointment

Your member
ID card

Any medical
records

A list of medications you are taking

The results from your Personal Health Assessment

A list of questions you’d like to ask your doctor—don’t be shy!