Your primary care physician

Your partner in health.

Your primary care physician (or PCP) is the doctor who is most familiar with your health history and who coordinates your health care. Your PCP will provide the appropriate services or referrals to other plan providers.

Within your network, we have several plan medical groups (PMGs) from which you can choose your PCP. You have access to hospitals, specialty care and urgent care centers from the providers affiliated with your PMG.

Find a doctor, specialist or urgent care

Let’s get your health in the right hands.

 

How to choose or change a PCP

1

Click

Finding a new PCP is only a click away. Go to Find a doctor for a listing of doctors in your plan medical group.

2

Search

You can search by plan medical group, specialty, plan network, language preference, gender, location or last name. PCPs usually specialize in family practice, internal medicine, general practice or pediatrics.

3

Choose

Once you select a PCP, log in to Sharp Connect, email or call Customer Care at 1-800-359-2002 to make the change. In most cases, the change will be effective the first day of the following month.


After choosing your PCP…

  1. If you have never been seen by your PCP, make an appointment for an initial visit. If you have a more urgent medical problem, don’t wait until this appointment. Speak with your PCP or another healthcare professional in the office and they will direct you appropriately.
  2. Make sure to tell your PCP your complete health history, as well as any current treatments, medical conditions or other doctors who are treating you.
  3. You can contact your PCP’s office 24 hours a day. If your PCP is not available or if it is after regular office hours, a message will be taken and you will receive a return call within 30 minutes.
  4. If you are unable to reach your PCP, call Customer Care at 1-800-359-2002. Evenings and weekends, you can select the option to speak with a nurse through Sharp Nurse Connection® for immediate medical advice.

What to bring to your first appointment

  • Your member ID card
  • Any medical records
  • A list of medications you are taking
  • The results from your Wellness Assessment
  • A list of questions you’d like to ask your doctor — don’t be shy!

What to ask your care team

Every time you talk to a health care provider — PCP, specialist, a nurse or another person on your care team — we recommend asking these three basic questions:

1

What is my main problem?

2

What do I need to do?

3

Why is it important for me to do this?

If you have more questions

When can I ask questions?

Anytime! For example, you can ask your PCP questions during your visit, before or after your physical exam or medical test. You can ask your nurse when you are having your vital signs taken. You can also call the Sharp Health Plan Customer Care at 1-800-359-2002.

What if I ask and still don't understand?

Let your PCP, nurse or provider know if you still don’t understand. You could say, “This is new to me. Will you please explain that to me one more time?”

I'm nervous asking questions. What should I do?

Know that you aren’t alone, and it’s okay to feel nervous — everyone wants help when it comes to understanding health information. When you see your doctor, specialist or nurse, take your time in asking questions. You should never feel rushed or embarrassed if you don’t understand something. It’s okay to ask your provider as many times as you need to.