Exceptions to appointment wait times
Your wait time for an appointment may be extended if your health care provider has determined and noted in your record that the longer time wait will not be detrimental to your health.
Your appointments for preventive and periodic follow up care services (e.g. standing referrals to specialists for chronic conditions, periodic visits to monitor and treat pregnancy, cardiac, or mental health conditions, and laboratory and radiological
monitoring for recurrence of disease) may be scheduled in advance, consistent with professionally recognized standards of practice, and exceed the listed wait times.
Telephone wait times
|Service||Maximum wait time|
| Sharp Health Plan Customer Care|
(Monday to Friday, 8 a.m. to 6 p.m.)
| 10 minutes|
| Triage or screening services|
(24 hours/day and 7 days/week)
| 30 minutes|
Interpreter services at scheduled appointments
Sharp Heath Plan provides free interpreter services at scheduled appointments. For language interpreter services, please call Customer Care at 1-800-359-2002. The hearing and speech impaired may dial “711”
or use California’s Relay Service’s toll-free numbers to contact us:
Members must make requests for face-to-face interpreting services at least three (3) days prior to the appointment date. In the event that an interpreter is unavailable for face-to-face interpreting, Customer Care can arrange for telephone interpreting