Exceptions to appointment wait times
Your wait time for an appointment may be extended if your health care provider has determined and noted in your record that the longer wait time will not be detrimental to your health.
Your appointments for preventive and periodic follow-up care services (e.g., standing referrals to specialists for chronic conditions, periodic visits to monitor and treat pregnancy, cardiac, or behavioral health conditions, and laboratory and radiological
monitoring for recurrence of disease) may be scheduled in advance, consistent with professionally recognized standards of practice, and exceed the listed wait times.
Telephone wait times
|Service||Maximum wait time|
| Sharp Health Plan Customer Care|
(Monday to Friday, 8 am to 6 pm)
| 10 minutes|
| Triage or screening services|
(24 hours/day and 7 days/week)
| 30 minutes|
Interpreter services at scheduled appointments
We provide free interpreter services at scheduled appointments for members whose primary language is not English. For language interpreter services, please call Customer Care at 1-800-359-2002. The hearing and speech
impaired may dial 7-1-1 or use California’s Relay Service’s toll-free numbers to contact us:
You must make requests for face-to-face interpreting services at least three (3) days prior to the appointment date. In the event that an interpreter is unavailable for face-to-face interpreting, Customer Care can arrange for telephone interpreting services.
Concerns about timely referral to an appropriate provider
You can contact Customer Care at 1-800-359-2002 for assistance if you are unable to obtain a timely referral to an appropriate provider. You can also contact the California Department of Managed Health Care at 1-888-466-2219 to file a complaint.