Your Sharp Health Plan online account

Here’s how to get started.

Our new provider portal is now live and has replaced Sharp Connect. The new provider portal includes self-service features and functionality that will help save you time by streamlining processes and increasing efficiencies. To ensure the best provider experience, it’s important that you create a Sharp Health Plan online account.

Sharp Health Plan Provider Portal homepage

Using your new online account

You can use the new provider portal to:

  • Submit and check authorizations.
  • Submit and check claim status.
  • Check eligibility.
  • View important forms and documents.
  • And much more!

How to get an online account

Account types

There are two types of online accounts: a Site Administrator and a Site User. A Site Administrator is an office manager or the person who oversees the administrative functions at your practice. A Site User’s access is managed by the Site Administrator(s).

For Site Administrators:

If you will be a Site Administrator or need to identify a Site Administrator for your practice, please contact our provider account management team at or 1‑858‑499‑8330 Monday to Friday, 8 am to 5 pm.

For Site Users:

Contact your Site Administrator. They will submit a new user request for you, and you’ll receive an email with a username and temporary password.



Please view the FAQ below and contact the provider account management team with any questions.


How do I activate my online account?

After you’ve been identified as a Site Administrator or a Site User, you will receive an activation email. Please follow the instructions in that email to activate your online account.

How do I set up or change my password?

When you create your Sharp Health Plan online account, you’ll need to enter the username and temporary password that’s included in your activation email. You will be asked to enter a new password.

Your username, temporary password and new password are case-sensitive. Your password is required to have:

  • At least 12 characters
  • At least one lowercase letter
  • At least one numeral

How do I set up two-factor authentication?

Visit the Sharp Health Plan account login screen and enter your username and password.

To set up two-factor authentication, you’ll need to choose how you want to receive passcodes. This is an added layer of security that helps ensure you’re the only person who can log in to your account.

Each time you log in, you’ll receive a new passcode. You will need to enter the passcode to finish logging in. Each code can only be used once.

You can receive your passcode by email or by scanning a QR code in our authentication app. On the account login screen, enter the passcode you receive in your email or through the app to finish logging in.

My temporary password expired, what should I do?

If you do not activate your account within 30 days from the date of your activation email, you will be locked out of the system and need to reactivate your account.

How do I access training materials?

Sharp Health Plan Provider HUB

There are two ways to access training materials. Log in to the provider portal.

  1. Select Provider HUB from the menu at the top of the homepage. Then, select Training: How do I … ?
  2. Visit the homepage and select Training: How do I … ?

Who should I contact for technical support?

How do I request an online account?

If you would like Site User access, please contact your Site Administrator. If your practice doesn’t have a Site Administrator identified, please reach out to the provider account management team at to request access to the portal. Your practice will need to first identify a Site Administrator.

What is a Site Administrator?

Site Administrators are typically office managers or the person who oversees the administrative functions at your practice. Site Administrators will be responsible for managing access to the new system, including:

  • Submitting new user requests.
  • Verifying users.
  • Deactivating users.

What is a Site User?

A Site User is any user who is not a Site Administrator. Site Users’ access is managed by their practice’s Site Administrator(s). Site Users can:

  • Submit and check authorizations.
  • Check claims status.
  • Check eligibility.
  • View important forms and documents.