How do I activate my online account?
After you’ve been identified as a Site Administrator or a Site User, you will receive an activation email.
Please follow the instructions in that email to activate your online account.
How do I set up or change my password?
When you create your Sharp Health Plan online account, you’ll need to enter the username and temporary password
that’s included in your activation email. You will be asked to enter a new password.
Your username, temporary password and new password are case-sensitive. Your password is required to have:
- At least 12 characters
- At least one lowercase letter
- At least one numeral
How do I set up two-factor authentication?
Visit the Sharp Health Plan account
login screen and enter your username and password.
To set up two-factor authentication, you’ll need to choose how you want to receive passcodes. This is an added
of security that helps ensure you’re the only person who can log in to your account.
Each time you log in, you’ll receive a new passcode. You will need to enter the passcode to finish logging in.
code can only be used once.
You can receive your passcode by email or by scanning a QR code in our authentication app. On the account login
screen, enter the passcode you receive in your email or through the app to finish logging in.
My temporary password expired, what should I do?
If you do not activate your account within 30 days from the date of your activation email, you will be locked out of
the system and need to reactivate your account.
How do I access training materials?
There are two ways to access training materials. Log in to the provider portal.
- Select Provider HUB from the menu at the top of the homepage. Then,
Training: How do I … ?
- Visit the homepage and select Training: How do I … ?
Who should I contact for technical support?
How do I request an online account?
If you would like Site User access, please contact your Site Administrator. If your practice doesn’t have a
Administrator identified, please reach out to the provider account management team at firstname.lastname@example.org
to request access to the portal. Your practice will need to first identify a Site Administrator.
What is a Site Administrator?
Site Administrators are typically office managers or the person who oversees the administrative functions at your
practice. Site Administrators will be responsible for managing access to the new system, including:
- Submitting new user requests.
- Verifying users.
- Deactivating users.
What is a Site User?
A Site User is any user who is not a Site Administrator. Site Users’ access is managed by their
Administrator(s). Site Users can:
- Submit and check authorizations.
- Check claims status.
- Check eligibility.
- View important forms and documents.