If you set up automatic payments online, please be sure to schedule your monthly payments for any day of the month between the 1st and the 25th. If you’d like to make a payment after the 25th, you can do so by making a one-time payment online.
The current month’s payment must be received, processed and posted to your account by the first day of each coverage month. As a reminder, it can take up to two business days for your payments to be processed. This may result in you getting a late
letter if you make a payment after the 25th.
The Department of Managed Health Care requires us to send late letters to members, even when they’ve made a payment but it hasn’t yet been processed. To avoid receiving a late letter, we recommend paying between the 1st and the 25th of every
month before the covered period begins. To see what automatic payment date you have selected, or to change a previous selection, please visit the payment
If you have questions, please contact Customer Care at firstname.lastname@example.org or 1-858-499-8300. We’re available to assist
you Monday – Friday, 8 am to 6 pm.
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