Can my child get their own online account?
Children and dependents
ages 12 and older can create their own online account. To set up an
account, they will need the
following:
- Their first and last name
- Street address
- Date of birth
- Sharp Health Plan member ID#
- A valid email address
Children under age 12 do not need an online account. Their online account and health information can be accessed in the
adult
subscriber’s online account. When your child turns 12, the subscriber’s access to the child’s information
will expire. Your child may create their own online account at that time.
Why will I lose access to my child’s information when they turn 12 years old?
In most cases in California, minors
aged 12 and older have the right to consent and confidentiality for their own
health care. They may also discuss their health with their provider in private, without a parent or guardian
present.
How do I access my child’s or teen's online account?
Children under age 12: Their online account and health information can be accessed in the adult subscriber’s online
account. The subscriber is the main person listed on your plan policy.
If you are not the subscriber for your child’s plan policy, you may complete a Request
access to a child's account form to ask for access to your child’s health information. You’ll need to verify
that you are the child’s parent or legal guardian. Our Customer Care team will review your request and get back to
you within three business days.
Children and dependents ages 12 and older: They have to give you legal permission to access their
health information.
To share access with you, your child or dependent must:
- Be age 12 or older
- Have their own Sharp Health Plan online account
What you, as the parent or guardian, need to do:
- Give your email address to your child or dependent
- Send them the instructions below
Instructions for your child or dependent
- Log in to your Sharp Health Plan online account.
- From the account menu (the upper right corner), select Manage access.
- Choose ➕ Invite friends or family.
- Enter your parent or guardian’s name and email address.
- Review the terms and conditions.
- Choose Agree to send your parent or guardian an email invitation.
How do I make changes on behalf of my child, teen or dependent?
You need access to their online account to act on their behalf. This includes:
- Changing their primary care physician
- View, print or request their member ID card
- Send messages to Customer Care
- See all their health plan information, including their coverage documents, health care spending, claims and past
payments
- Pay health plan premium bills, if applicable
- Update their contact information
- Set their communication preferences, paperless preferences, and more