Your privacy is important to us

Protected sensitive health care services.

Assembly Bill 1184 requires health plans to protect the privacy of individuals receiving certain sensitive health care services. Below is important information about what Sharp Health Plan is doing to help protect your privacy while keeping you up to date on important health insurance information.

What are sensitive services?

Sensitive services are health care services related to mental or behavioral health, sexual and reproductive health, gender affirming care, substance use disorders, sexual assault and other concerns. Please review your Member Handbook (or EOC) by logging in to your Sharp Health Plan online account for a complete list of services.

How to access sensitive services?

You can access sensitive services directly if you have the right to consent to care. The age of consent for sensitive services may vary. If you have questions about the age of consent, please contact your primary care physician.

Sharing and receiving information about sensitive services

Under Assembly Bill 1184, we are required to not share medical information related to sensitive services with the policyholder or primary subscriber (the main person on the account) or any plan enrollees without your written permission.

Information about the sensitive services you receive will be sent to you at the mailing address, email address or telephone number of your choice. This may include bills, explanation of benefits (EOB) and other written, verbal and electronic communications.

If you don’t have alternative contact information, we’ll send sensitive service information to the contact information that we have on file for you. You can update your contact information in your online account or by contacting Customer Care.

You can request medical information related to sensitive services in a certain form and format if it is readily producible in the requested form and format, or at alternative locations by contacting Customer Care. Your request will be valid until you stop it or submit a new confidential communication request.