Protecting your privacy online

Tips for online privacy.

Keeping your personal information secure and confidential is one of our most important responsibilities. We maintain the highest standards of conduct at Sharp, have strict privacy policies, and use a combination of industry-leading security measures to stop unauthorized people from accessing your information online, like:

• Firewalls and security systems: These protect our computer networks so we can keep your information safe and secure.
• Security updates: We regularly update our security technology.
• Virus protection software: This protects our systems against viruses and phishing.
• Email security: We secure our email systems.
• Continuous monitoring: We monitor our websites and portals 24/7.
• Two factor authentication: Our Sharp Health Plan online account and app use two factor authentication to ensure your privacy and safety .

Below are some additional best practices you can take to further protect your privacy online. By following these tips and staying alert, you can help reduce your risk of online security threats.

• Secure websites: Make sure the website address starts with "https://" and has a lock icon.
• Strong passwords: Use strong, unique passwords for your online accounts. Consider using a password manager.
• Be cautious of phishing: Be careful with emails, texts, or calls asking for personal information.
• Review statements: Check your statements and bills for any suspicious charges.
• Keep software updated: Update your operating system, browser, and security software regularly.
• Avoid public Wi-Fi: Be careful when using public Wi-Fi for sensitive information.

Identifying and reporting scams:

• Unsolicited contact: Be wary of unexpected calls, emails, or texts offering deals or asking for information. (We will never call you to ask you for a code that has been sent to you.)
• Verify sources: If in doubt, please contact us directly at the telephone number on the back of your Sharp Health Plan member ID card to check if a communication from us is legitimate.
• Report suspicious activity: Report scams to the Federal Trade Commission (FTC) or the Office of the Inspector General (OIG).

Further security tips:

• Be selective about sharing: Be careful about what you share online, especially on social media.
• Deactivate unused accounts: Close or delete accounts you no longer use.
• Stay informed: Keep up with common scams to protect yourself better. You can learn more from the Federal Trade Commission and the Federal Bureau of Investigation.