Your rights regarding your health information
Important: Sharp Health Plan does not maintain copies of your medical records. If you would like to access, obtain copies, or request changes to your medical records, please contact your
doctor, medical group, or clinic directly.
You may contact Customer Care at 800-359-2002 to obtain additional information and instructions for exercising the following rights:
Right to Inspect and Copy: You can request an electronic or paper copy or a summary/explanation of your health plan records. We will provide a copy or a summary of your Health Information
within 15 business days of your request. We may charge a reasonable, cost-based fee.
Right to Request Restrictions: You can ask us not to use or share your Health Information in the ways described in this notice. While we will consider all requests, we may not be able to
agree to your restriction. If you pay for a service or a health care item out-of-pocket in full, you can ask your provider not to share that information with us or with other health insurers.
Right to Request Confidential Communications: You can ask us to communicate with you in a specific way (for example, using a home phone or office phone) or to send mail to a different address.
We will say “yes” to all reasonable requests and will not ask you the reason for your request.
Right to Amend: You may request a correction to your Health Information that you think is incorrect or incomplete. We may deny your request if:
- The information is not created or kept by Sharp Health Plan, or
- We believe it is correct and complete.
If your request is denied, you may ask for a review of our decision. You may also submit a written statement saying why you disagree with our records, and that statement will be kept with your records.
Right to an Accounting of Disclosures: You can ask for a list (accounting) of the times we've shared your Health Information, who we shared it with, and why. The accounting will be provided
for three (3) years prior to the date of the request for electronic records, and six (6) years prior to the date of request for non-electronic records. We will not include disclosures for treatment, payment, health care operations, and certain other
permitted disclosures. We will provide one accounting per year for free but may charge a reasonable, cost-based fee if you ask for another one within 12 months.
Disclosures of substance use disorder (SUD) records made for treatment, payment and health care operations will be included in an accounting of disclosures for electronic records only.
Right to a Copy of This Notice: You have a right to request a copy of this Notice of Privacy Practices. You also can find this Notice on our website at: sharphealthplan.com/privacy-practices.