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Have a complaint?

Let us know about any problems. We’re here to help.

If you are having problems with Sharp Health Plan or a plan provider, give us a chance to help. You can file a formal complaint with a grievance form at any time. A formal grievance can be a complaint or an appeal.

How to file a complaint

To start the grievance process, fill out our secure online form below, or download and print a paper form, and describe your situation in detail. Don’t forget to include specific information, such as where and when it happened, and what you believe Sharp Health Plan can do to resolve your concern.

If you choose to completing the paper form instead of filing your grievance online, you can mail it to: Sharp Health Plan, Grievances and Appeals, 8520 Tech Way, Suite 200, San Diego, CA 92123. You can also submit your grievance via fax at 1-619-740-8572.

 

About the grievance process

The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a Grievance against your health plan, you should first telephone your health plan toll-free at 1-800-359-2002 and use your health plan’s Grievance process before contacting the Department. Utilizing this Grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a Grievance involving an emergency, a Grievance that has not been satisfactorily resolved by your health plan, or a Grievance that has remained unresolved for more than 30 days, you may call the Department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The Department also has a toll-free telephone number (1-888-HMO-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The Department’s Internet website, www.hmohelp.ca.gov, has complaint forms, IMR application forms and instructions online.

How we'll respond

We will send you a letter to let you know that we received your grievance within five days and a decision letter within 30 days. If your grievance involves an imminent and serious threat to your health, including, but not limited to, severe pain, potential loss of life, limb or major bodily function, we will provide you with a decision within 72 hours.

If you have any questions or need immediate assistance, please contact our Customer Care team at 1-858-499-8300 or toll-free at 1-800-359-2002. We are available to assist you from 8 a.m. to 6 p.m., Monday to Friday.



 

File a complaint online


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