Enhancements to Customer Care lines

Caller authentication & greater self-service functionality now available

We have updated the interactive voice response (IVR) system on our main Customer Care lines at 1‑858‑499‑8300 and 1‑800‑359‑2002. These enhancements will increase access to self-service tools over the phone, and help decrease call wait times, ensuring that members get the information they need, when they need it.

Here’s what members should expect when contacting Customer Care:

  • Member authentication: When calling Customer Care, members will be asked to enter their Sharp Health Plan member identification number and date of birth. This will allow us to authenticate the member, and connect them with the right Customer Care agent, faster. Members can access their member identification number on the front of their member ID card. If a member doesn’t have their ID card, or cannot locate their ID number, they will still have the option to be connected with a Customer Care representative for assistance.

  • Greater self-service functionality: After authenticating, members will have access to additional self-service information over the phone. They will be able to verify their eligibility, check their primary care physician (PCP), specialist, urgent care and hospital copays, and individual deductibles. As a reminder, access to this self-service information, and more, is also available online through the Sharp Connect member portal at sharphealthplan.com/login.

If you have any questions, please don’t hesitate to contact your dedicated account management executive. We’re available to assist you Monday – Friday, 8 am to 5 pm.