Important billing update for 2020

New premium due date and payment enhancements


As a result of changes required by new state regulations, Sharp Health Plan is moving the due date for monthly premium payments to the 25th of the previous month. This change is effective starting with your January 2020 bill. Please note, this change is only applicable to active subscribers who pay their premiums directly to Sharp Health Plan.

What this means

  • Sharp Health Plan is moving the due date for monthly premium payments earlier. We must now receive your monthly premium payment by the 25th of the month before your coverage month begins.
  • If Sharp Health Plan does not receive your premium payment by the 25th of the month before your coverage month begins, we are required to send you a late letter. A grace period will still apply. If you make a payment after the 25th of the month, but within your grace period, you can disregard the late letter.

What you can do

Please ensure your automatic payments are scheduled no later than the 25th of the previous month to avoid a late letter. Here’s what to do:

  1. Log in to your payment portal account.
  2. Go to the “Automatic payments” page.
  3. Remove your previously scheduled automatic payment by clicking on the trash icon on the right-hand side of your existing automatic payment.
  4. Click “Add automatic payment.”
  5. Select your payment method, plan and payment amount.

    Tip: Choose “balance due” as your payment amount. The portal does not automatically update your payment amount when your plan benefits or financial assistance changes, unless “balance due” is your automatic payment amount. If you choose an amount other than “balance due,” please update your automatic payment schedule regularly to avoid underpaying or overpaying.
  6. Choose start and end dates for your automatic payment schedule. Please be sure to set your start date to the 25th of the month, or sooner.

Additional payment enhancements

We recently enhanced our payment portal to make it even easier for you to manage your payments online. Now, you can:

  • Check your balance due
  • View your real-time monthly premium
  • View your transaction history

Questions?

Email us or call 1-858-499-8300. We are available to assist you Monday to Friday, 8 am – 6 pm.