2019 broker satisfaction survey results are in

Your survey results are in. Thanks again for your participation in our most recent broker satisfaction survey! Every year, we use these results to make improvements to give you and your clients the best health insurance experience possible.

Based on your feedback, Sharp Health Plan scored top-decile performance — 97% overall satisfaction — based on our performance in areas of service experience, account servicing, program offerings, benefit design, problem resolution and cost. Not only did our overall satisfaction increase, but also your likelihood to renew your clients with Sharp Health Plan. Which of course, means the world to us.

“Sharp’s integrated delivery system really does enable us to achieve the highest levels of quality and service,” says Michael Byrd, vice president and chief business development officer at Sharp Health Plan.

“The hospitals, medical groups, and Health Plan at Sharp are aligned under a common vision and have built an infrastructure over the past 20+ years that promotes better coordination of care. Others may be able to reach a low price point temporarily through a new contract or network configuration, but to consistently achieve such high performance in quality, service, and affordability like we have is incredibly difficult to replicate, and it certainly can’t be done overnight.”

Thank you again for your participation in our survey and for allowing us to continue to provide you and your clients with The Sharp Experience from health insurance to health care.